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IsarNet IsarFlow IsarFlow-Partner NetFlow.de

Technology Partner

Ntop is a developer of open-source traffic monitoring solutions running on commodity hardware. Its portfolio includes Linux packet capture acceleration including virtual machine support as well as packet-to-disk and packet-to-NetFlow probes. Ntop also provides solutions for 10 Gbit wire rate RX/TX, IDS/IPS packet capture/transmission accelerators, and web-based packet and flows collectors.

Ntop started as an open source project in 1998 whose goal was to create a simple yet effective web-based traffic monitoring platform. Many things have changed since then, including the nature of the traffic being analyzed, operating systems running on PCs, and the type of users. Ntop has changed as well, and from a single-project centric effort, have evolved into a full fledged research company whose goal is still the original one. Namely innovate in network monitoring using commodity hardware and open-source operating systems.

VMware support statement

IsarNet Software Solutions GmbH will support customers who run IsarFlow products on supported Operating Systems, irrespective of whether they are running in VMware environments or not. IsarNet Software Solutions GmbH supports Operating Systems, not specific hardware configurations. Accordingly, VMware operates as a hardware abstraction layer.

VMware supports a set of certified Operating Systems and Hardware, and the customer and VMware will be responsible for any interactions or issues that arise at the Hardware or Operating System layer as a result of their use of VMware.

IsarNet Software Solutions GmbH will not require clients to recreate and troubleshoot every issue in a non-VMware environment; however, IsarNet Software Solutions GmbH does reserve the right to request our customers to diagnose certain issues in a native certified Operating System environment, operating without the virtual environment. IsarNet Software Solutions GmbH will only make this request when there is reason to believe that the virtual environment is a contributing factor to the issue.

Any time spent on investigation of problems that may, in the sole opinion of IsarNet Software Solutions GmbH be related to VMware, will be handled in the following fashion:

1) IsarNet Software Solutions GmbH will provide standard support to all IsarFlow products.

2) If a problem is encountered while IsarFlow is/are running in a VMware environment, the client may be required to recreate the problem on a non-VMware server unit, at which time IsarNet Software Solutions GmbH will provide regular support.

3) The client can authorize IsarNet Software Solutions GmbH to investigate the VMware related items at normal time and materials rates. If such investigation shows that the problem is VMware related, the client may contract IsarNet Software Solutions GmbH to provide a software change to resolve the issue if such a resolution is possible.

4) Regardless of the problem type or source, if the problem is determined to be a non-VMware related issue - time spent on investigation and resolution will be covered as part of regular maintenance, and support will be provided as usual.